If keeping customers happy is your top priority, Salesforce services by Prudent will be what you need.
Ready to accelerate growth?
Deliver Exceptional Customer Service with Salesforce Service Cloud
Salesforce Service Cloud is a robust customer support and service platform designed to help businesses deliver fast, personalized, and connected customer experiences. By unifying all support interactions—across channels like phone, email, chat, and social media—Service Cloud enables organizations to streamline workflows, resolve cases faster, and build long-term customer loyalty. Whether you’re a growing business or a large enterprise, Salesforce Service Cloud empowers your team with AI-driven insights, automation, and tools to provide seamless support every time.
How Prudent can help?
With Prudent’s Salesforce Service Cloud, businesses gain a unified view of customer interactions, enabling personalized, efficient support. Our comprehensive solutions are designed to streamline, optimize, and elevate your customer support processes for maximum efficiency and satisfaction.
- Maximize Agent Productivity
- Improve First-Contact Resolution Rates
- Reduce Escalations
- Drive Revenue Opportunities
- 40% Faster case resolution times
- 47% Boost in customer satisfaction scores
Streamline Your Customer Service Operation
Take Your Customer Service to the Next Level
Salesforce Service Cloud
Omni-Channel Support
Seamlessly manage communications across platforms to ensure timely service.
- Connect with customers seamlessly across their preferred channels.
- Support phone, email, chat, social media, and self-service portals.
Case Management
Centralized tools for managing issues across email, web, and call centers.
- Track, manage, and resolve cases efficiently in one unified dashboard.
- Automate workflows to reduce manual processes and response time.
Knowledge Management
Empower agents and customers with access to key resources for faster resolution.
- Empower agents and customers with a central knowledge base.
- Share articles, FAQs, troubleshooting guides and documentation to help agents resolve cases 30% faster.
AI-Powered Support with Einstein
Your chats can be powered by Salesforce Einstein. This will free up some of your agents’ time and provide customers with answers to trivial questions about, say, an order status, flight details, etc.
- Leverage AI to automate repetitive tasks and suggest next steps.
- Offer predictive insights to improve customer interactions.
Self-Service Portals
Reduce agent workload by providing customers with tools to manage their cases independently.
- Create branded, user-friendly portals for customers to find solutions independently.
- Reduce case volume with automated responses and FAQs.
Service Analytics
Leverage reporting tools to gain insights into support metrics, driving continuous improvement.
- Gain actionable insights with real-time analytics and dashboards.
- Measure agent performance, case resolution times, and customer satisfaction.
Field Service Management
Field Service enables seamless collaboration between service agents and field workers to resolve cases efficiently. With Service Cloud, users can schedule field worker appointments, manage their calendars, track material and part usage, and streamline on-site service operations.
- Optimize on-site service with scheduling, resource allocation, and real-time tracking.
- Equip field agents with mobile tools for better efficiency.
Seamless support every time.
Who Can Benefit from Prudent+Salesforce Service Cloud?
Large Enterprises
Manage complex service operations across geographies with unified tools.
Small & Medium Businesses (SMBs)
Scale customer support operations while maintaining personalized service.
Support Teams
Empower agents with tools to deliver faster resolutions and improve customer satisfaction.
Field Service Technicians
Simplify on-site support and resource management to enhance productivity.
Customers
Experience faster issue resolution, seamless support, and self-service options.